Refund Policy

Fair and transparent refund terms for our IPTV services

Last Updated: June 11, 2025

Quick Summary

24-Hour Trial

Full refund available within first 24 hours

Conditions Apply

Technical issues and service failures covered

Support First

We'll try to resolve issues before processing refunds

24-Hour Trial Period

We offer a 24-hour trial period for all new subscriptions to ensure our service meets your expectations.

  • Full refund available within 24 hours of account activation
  • No questions asked during trial period
  • Refund processed within 3-5 business days
  • Trial period starts from the moment your account is activated, not from purchase date

Eligible Refund Scenarios

✅ We Will Provide Refunds For:

  • • Technical issues preventing service access that cannot be resolved
  • • Significant service downtime (more than 48 hours cumulative in a month)
  • • Failure to deliver advertised channel content
  • • Duplicate or incorrect charges
  • • Service incompatibility with supported devices after technical support

❌ Refunds Will NOT Be Provided For:

  • • Change of mind after the 24-hour trial period
  • • Issues caused by user's internet connection or ISP blocking
  • • Incompatibility due to geo-restrictions in your location
  • • Subscription cancellation after partial usage beyond trial period
  • • Failure to use the service during subscription period
  • • Requesting refund for previous months of an active subscription

Refund Process

How to Request a Refund:

  1. 1
    Contact Support

    Email us at contact@mgestream.net or use WhatsApp

  2. 2
    Provide Details

    Include order number, account email, and reason for refund

  3. 3
    Review Process

    We'll review your request within 24 hours

  4. 4
    Refund Processed

    Approved refunds processed within 3-5 business days

Required Information:

  • Account email address
  • Order/Transaction number
  • Purchase date
  • Detailed reason for refund
  • Technical issue description (if applicable)

Processing Timeframes

Credit Cards

3-5 Days

Visa, MasterCard, American Express

PayPal

1-3 Days

PayPal account refunds

Bank Transfer

5-7 Days

Direct bank deposits

Note: Refund timeframes may vary depending on your bank or payment provider's processing times.

Special Circumstances

Geo-blocking Issues

If you experience geo-blocking issues that prevent service access, we may offer:

  • • Alternative server locations
  • • VPN setup assistance
  • • Partial refund for affected period
  • • Service credit for future use

Technical Support

Before processing any refund, our technical team will:

  • • Diagnose the technical issue
  • • Provide step-by-step solutions
  • • Offer remote assistance when possible
  • • Test service functionality

Need Help with a Refund?

Our support team is ready to assist you with any refund requests

Email Support

contact@mgestream.net

WhatsApp

+212 667-763718

Support Center

Visit our contact page