Refund Policy

1. Policy Overview

At MGESTREAM, we operate under a strict no-refund policy. Once you have purchased a subscription or service from us, the transaction is final and cannot be reversed.

This policy applies to all subscription plans, reseller credits, and any other services offered through our platform, regardless of the payment method used or the reason for the refund request.

2. Why We Don't Offer Refunds

Our no-refund policy is in place for the following reasons:

• Digital Service Nature: Our IPTV services are digital products that are immediately accessible upon purchase. Once access is granted, the service cannot be "returned."
• Prevent Abuse: A no-refund policy helps prevent fraudulent use of our services and protects our business from abuse.
• Immediate Access: Subscribers gain immediate access to our content library and streaming services upon purchase, making refunds impractical.
• Content Licensing: Our agreements with content providers require payment regardless of usage, making refunds financially unfeasible.

3. Subscription Cancellation

While we do not offer refunds, you have the right to cancel your subscription at any time through your account settings. Important points about cancellation:

• Cancellation will prevent future automatic renewals
• You will continue to have access to our services until the end of your current billing period
• No refunds will be issued for the remaining time in your current subscription period
• Cancellation does not entitle you to a refund for any portion of the subscription fee already paid

4. Service Issues and Support

If you experience technical issues or problems with our service, we encourage you to contact our support team. While we cannot provide refunds, we are committed to:

• Resolving technical problems promptly
• Providing troubleshooting assistance
• Offering account extensions in exceptional cases of prolonged service outages (at our sole discretion)
• Ensuring the best possible service experience

Please note that account extensions are not guaranteed and are provided on a case-by-case basis at our discretion. They do not constitute a refund.

5. Payment Disputes and Chargebacks

Initiating a chargeback or payment dispute with your payment provider is considered a violation of our Terms of Service. If you file a chargeback:

• Your account will be immediately suspended or terminated
• You will be banned from using our services in the future
• We reserve the right to pursue legal action to recover any disputed amounts
• All associated fees and legal costs will be your responsibility

Instead of filing a chargeback, please contact our support team first to address any concerns you may have.

6. Trial Periods and Promotional Offers

If we offer trial periods or promotional subscriptions:

• Trial periods are provided at no cost and do not require a refund
• Promotional offers are subject to the same no-refund policy
• Any subscription that requires payment, even at a discounted rate, is non-refundable
• Special offers or discounts do not alter our no-refund policy

7. Acknowledgment

By purchasing a subscription or service from MGESTREAM, you acknowledge and agree that:

• You have read and understood this Refund Policy
• You agree to the no-refund terms stated herein
• You understand that all sales are final
• You will not attempt to reverse payments through your bank or payment provider
• You accept full responsibility for your purchase decision

8. Legal Rights

This no-refund policy does not affect any statutory rights you may have under consumer protection laws in your jurisdiction. However, please note that:

• Digital services are often excluded from standard refund rights
• By purchasing our services, you are consenting to immediate delivery of digital content
• We provide clear information about our refund policy before purchase
• You have the opportunity to review our services through trial periods before making a purchase

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with your account, please contact our support team: