Refund Policy

1. Refund Eligibility

We offer refunds under the following conditions:

• Service is completely non-functional within 24 hours of purchase
• Technical issues prevent access to our services
• Service does not match the described features

2. Refund Process

To request a refund:

1. Contact our support team within 24 hours of purchase
2. Provide your order number and reason for refund
3. Allow up to 48 hours for our team to review your request
4. If approved, refund will be processed to original payment method

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• After 24 hours of purchase
• Service has been used extensively
• Account has been suspended due to policy violations
• Issues caused by user's internet connection or device compatibility

4. Refund Processing Time

Once approved:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: 7-14 business days

5. Contact Us

For refund requests or questions, please contact us:

• Email: support@mgestream.net
• WhatsApp: +212 667-763718

Please include your order number and detailed reason for the refund request.