GDPR Compliance

General Data Protection Regulation

Our Commitment to GDPR Compliance

OUZI IPTV is committed to protecting the privacy and security of your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and your rights as a data subject.

Your GDPR Rights

Right to Access

You have the right to request access to your personal data that we hold. We will provide you with a copy of your data within 30 days of your request.

How to exercise: Email us at gdpr@ouziptv.com with "Data Access Request" in the subject line.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

How to exercise: Log in to your account and update your profile, or contact contact@mgestream.net.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data under certain circumstances.

How to exercise: Email gdpr@ouziptv.com with "Data Deletion Request" in the subject line.

Note: We may need to retain certain information for legal or legitimate business purposes.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

How to exercise: Contact gdpr@ouziptv.com specifying which data processing you wish to restrict.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

How to exercise: Email gdpr@ouziptv.com with "Data Portability Request" in the subject line.

Right to Object

You have the right to object to processing of your personal data for certain purposes, including direct marketing.

How to exercise: Contact gdpr@ouziptv.com or use unsubscribe links in our emails.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

How to exercise: Contact gdpr@ouziptv.com or adjust your preferences in your account settings.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

How to exercise: Contact your local supervisory authority or reach out to us first at gdpr@ouziptv.com.

How We Comply with GDPR

Lawful Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to provide our services
  • Consent: Where you have given explicit consent
  • Legitimate Interest: For fraud prevention, security, and service improvement
  • Legal Obligation: To comply with applicable laws

Data Minimization

We only collect and process data that is necessary for the purposes stated in our Privacy Policy.

Data Security

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection

Data Retention

We retain personal data only for as long as necessary:

  • Active accounts: For the duration of your subscription plus 12 months
  • Inactive accounts: Automatically deleted after 24 months of inactivity
  • Transaction records: Retained for 7 years for legal compliance

International Data Transfers

When we transfer data outside the EEA, we ensure appropriate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Other approved transfer mechanisms

Data Breach Notification

In the event of a data breach, we will:

  • Notify the relevant supervisory authority within 72 hours
  • Inform affected individuals without undue delay
  • Take immediate action to contain and remedy the breach

Contact Our Data Protection Officer

For any GDPR-related questions or to exercise your rights, contact:

Data Protection Officer
Email: dpo@ouziptv.com
GDPR Requests: gdpr@ouziptv.com
General Support: contact@mgestream.net
Phone: +212 667-763718

Response Time

We aim to respond to all GDPR requests within:

  • Standard requests: 30 days
  • Complex requests: Up to 60 days (with notification)
  • Urgent requests: Within 72 hours
GDPR Compliant
OUZI IPTV is fully committed to GDPR compliance and protecting your data rights.