Last Updated: October 26, 2025
Our Commitment
At OUZI IPTV, we are committed to providing high-quality service. If you are not satisfied with our service, we offer a straightforward refund policy to ensure your peace of mind.
7-Day Money-Back Guarantee
Full Refund Within 7 Days
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service for any reason, you can request a full refund within 7 days of your purchase.
Eligibility for Refunds
✅ You are eligible for a refund if:
- You request a refund within 7 days of purchase
- You experience significant technical issues that we cannot resolve
- The service does not work as described
- You have not violated our Terms of Service
- This is your first refund request (not a pattern of abuse)
❌ You are NOT eligible for a refund if:
- More than 7 days have passed since purchase
- You have violated our Terms of Service
- You have shared your account credentials
- You have been banned for fraudulent activity
- You have previously received refunds multiple times
- Technical issues are on your end (internet connection, device compatibility)
How to Request a Refund
Step 1: Contact Support
Email us at refunds@ouziptv.com or contact@mgestream.net with:
- Your account username/email
- Order number or transaction ID
- Reason for refund request
- Details of any issues experienced
Step 2: Our Review
We will review your request within 24-48 hours and may contact you for additional information or to try resolving any technical issues.
Step 3: Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Refund Processing Time
| Payment Method |
Processing Time |
| Account Balance |
Immediate (credited back to account) |
| Cryptocurrency |
3-5 business days |
| Wire Transfer |
5-10 business days |
| Western Union / TapTapSend |
7-14 business days |
Partial Refunds
In certain circumstances, partial refunds may be granted:
- Pro-rated refunds: If you've used the service for part of the subscription period
- Service disruptions: Compensation for extended downtime beyond our control
- Account credits: As an alternative to cash refunds, for future purchases
Non-Refundable Items
Please Note:
- Reseller packages (except within 7 days if unused)
- Discounted or promotional subscriptions (special terms may apply)
- Account balance used for purchases
- Commission earned by resellers
Subscription Cancellation
Auto-Renewal Cancellation:
- You can cancel auto-renewal at any time from your account settings
- Cancellation takes effect at the end of the current billing period
- No refund for the current period, but no future charges
- You retain access until the subscription expires
Dispute Resolution
If you're not satisfied with our refund decision:
- First, contact our support team to discuss your concerns
- Request escalation to a supervisor or manager
- We will review your case thoroughly and provide a detailed response
- Final decisions are made within 7 business days
Special Circumstances
Service Outages
If we experience significant service outages:
- We will extend your subscription by the affected period
- Or provide account credits for future use
- Or issue a pro-rated refund if requested
Account Issues
If your account is suspended or terminated due to our error, you are entitled to a full refund for the unused portion of your subscription.
Contact Information
For refund requests or questions:
Email: refunds@ouziptv.com
Support: contact@mgestream.net
Phone: +212 667-763718
Business Hours: 24/7 Support Available
Response Time: Within 24-48 hours
Important Notes
- Refunds are issued to the original payment method whenever possible
- You must have access to the original payment account to receive refunds
- Refund policy is subject to change; the policy at the time of purchase applies
- We reserve the right to refuse refunds in cases of abuse or fraud
- Chargebacks may result in permanent account suspension
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help and ensure you have the best experience with OUZI IPTV.